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OOKPIK pays close attention to every seam and detail of its products. We are proud of the quality and craftsmanship that our collections reflect.
OOKPIK is pleased to offer 1-year warranty from the date of the purchase of the goods that covers manufacturing defects only.
If one of our products has a manufacturing or material defect, OOKPIK undertakes to repair it.
If the product is found to be defective, please contact your retailer and they will send it to us. You will need to attach your proof of purchase and make sure the coat is clean.
Damages not covered by our warranty can be repaired in our workshop at a reasonable price and all shipping expenses will be charged to the customer.
You would like to make a complaint concerning a product : Please submit your request here
No returns will be accepted without our written permission. The return authorization number must be clearly indicated on the box.
Clients sending outerwear for repair that are not cleaned will be subject to a fee of $35 CAD/USD + standard HST for dry cleaning. All clients will be notified before being charged.