Warranty

OUR POLICY

OOKPIK pays meticulous attention to every stitch and detail of its products. We take pride in the quality and craftsmanship that define our collections. All merchandise is carefully inspected and packaged to ensure it arrives in excellent condition.

- OOKPIK offers a one (1) year warranty from the date of purchase, covering any manufacturing or material defects.

Please note that no refund, store credit, or exchange for a new product will be offered for a used coat. In such cases, the product will only be repaired.

This warranty applies exclusively to OOKPIK products purchased through our official online store or from authorized retailers.

For all after-sales service requests, you must contact the retailer from whom you purchased your coat directly. The retailer is responsible for handling your request in accordance with its own sales policies.

Please also note that products purchased during clearance sales are not covered by the OOKPIK warranty.

A manufacturing defect refers to an imperfection related to the product’s materials or construction, including:

  • Workmanship: The construction and assembly of the coat.

  • Materials: Zippers, snaps, and other components.

The warranty does not cover:

  • Normal wear and tear, fading, or deterioration caused by UV exposure.

  • Damage caused by improper or excessive use.

  • Accidental damage (tears, burns, abrasions, etc.).

  • Improper care, incorrect use, unsuitable washing methods, or improper storage.

  • Modifications made to the product.

If your product has a manufacturing defect, please contact us at service.clients so that we can assess your claim.

No returns will be accepted without prior written authorization. The return authorization number must be clearly indicated on the package.

The coat must be clean before being sent for repair. We reserve the right to refuse repairs for coats deemed excessively damaged or dirty. In such cases, the product will be returned to you at your expense.