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You may return your unused product for a full refund within 15 days of the delivery date. Our policy lasts 15 days. If 15 days have gone by since your delivery date, unfortunately we can not offer you an exchange.
This does not apply for any FINAL SALE article. All the articles with more than 35% off are FINAL SALE and they are not accepted for a return or an exchange. All the items shipped to Europe are also considered FINAL SALE. The face masks, pompoms and umbrellas are also final sale.
Delivery costs for delivery in Europe are covered by the customer and by OOKPIK. The prices listed are WITHOUT taxes. Taxes and customs fees may be applied depending on your importing country. There are no returns or exchanges for international delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return and issue a refund.
To complete your return, we require your order number.
To return your product, you must contact our customer service at email@example.com to obtain your authorization return number
To validate your return, please include in your email the information below:
Once you received your authorization number please send your item to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
After our quality control team has examined the coat, we will refund the cost to you using the original payment method within 30 days of purchase. Shipping charges are final and non-refundable.
Refunds can take 5-7 business days to appear on your account, depending on your financial institution.
Please note that returns or exchanges will not be accepted without an authorization number sent by email.
HOLIDAY RETURN POLICY
You can return your unused product for a full refund within 30 days with any purchase made in the months of November and December. If 30 days have passed since your purchase, unfortunately we cannot offer you an exchange.
If you need to exchange it for the same item, send us an email at: firstname.lastname@example.org and send your item to:
To validate your exchange, please include in your email the information below:
Not applicable exchanges
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.