LIVRAISON GRATUITE SUR LES COMMANDES DE PLUS DE 250$

RETURN POLICY

You may return your unused product for a full refund within 30 days of the purchase date. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return and issue a refund.

To complete your return, we require your order number.

To return your product, you must contact our customer service at info@ookpikworld.com to obtain your authorization return number 

To validate your return, please include in your email the information below:

  • Order number
  • Style name
  • Color
  • Size
  • Return reason among the following: too small, too big, wrong color, article or defect (with a description of the issue).

Once you received your authorization number please send your item to: 

Sly And Co Group Inc
9790 rue Meunier
Montreal,QC CA H3L 2Y8
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

After our quality control team has examined the coat, we will refund the cost to you using the original payment method within 30 days of purchase. Shipping charges are final and non-refundable.

Refunds can take 5-7 business days to appear on your account, depending on your financial institution.

Please note that returns or exchanges will not be accepted without an authorization number sent by email.

EXCHANGE POLICY

If you need to exchange it for the same item, send us an email at: info@ookpikworld.com and send your item to:

To validate your exchange, please include in your email the information below:

  • Order number
  • Style name
  • Color
  • Size
  • Return exchange among the following: too small, too big

Not applicable exchanges

  • Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
  • Face masks are not eligible for refund or exchange.
  • Any item that is returned more than 30 days after delivery.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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