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OOKPIK pays close attention to every seam and detail of its products. We are proud of the quality and craftsmanship that our collections reflect.
OOKPIK is pleased to offer 1-year warranty from the date of the purchase of the goods that covers manufacturing defects only.
If one of our products has a manufacturing or material defect, OOKPIK undertakes to repair it.
If the product is found to be defective, please contact your retailer and they will send it to us. You will need to attach your proof of purchase and make sure the coat is clean.
Damages not covered by our warranty can be repaired in our workshop at a reasonable price and all shipping expenses will be charged to the customer.
Simply email us your request with the following informations : style, size of your coat, photo of the problem at email@example.com so that we can give you an estimate and coordinate the procedure with you.
No returns will be accepted without our written permission. The return authorization number must be clearly indicated on the box.